Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. You also have the option of hopping in to a Live Chat with the team. If using a different PC or laptop or USB port has no affect on your experience please remain patient for a reply from our Support Team since you already made mention of filling out a form. If you're going over the steps there and experiencing the same inconvenience, does using a different computer or laptop (or different USB port on your current PC) have any affect on the update process? If all is working to your satisfaction, re-connect your other USB devices to your computer.Īre you performing the process described at the link below? Are you still getting the message to update the headset Reconnect the headset to the smartphone via Bluetooth. The Audio Hub should detect and update the headset (and transmitter, if applicable). Open your new version of the Audio Hub on your computer.Ĭonnect your headset (and transmitter, if applicable) to your computer's USB ports. Reboot your computer (completely, not sleep or hibernate). Then download the latest Audio Hub installers from and reinstall the Audio Hub on your computer and the app on the phone. Uninstall the Audio Hub app (In Windows, from Settings > Apps and Features). Please remove any non-essential USB devices before proceeding.
Your keyboard and mouse are essential for controlling your computer, but your PC will work for our purposes without a webcam, video capture, an external hard drive, or similar. Disconnect all USB devices that aren't essential to the operation of your computer.
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